What to do if NAS device is not found?
What to do if NAS device is not found? Applicable models: All TNAS models Symptom: Newly purchased TNAS device without TOS system installed, cannot be found using TNAS PC or TNAS mobile client; After device restart, cannot access the device through browser and client cannot find it; Suddenly cannot…
How to Create a TOS USB Boot Drive on a Windows PC?
How to Create a TOS USB Boot Drive on a Windows PC? Problem Description USB Initboot (boot system) consists of programs that configure basic hardware before TOS starts. These programs are stored on a USB flash drive.
I have newly purchased a TNAS. How do I install the system and initialize it?
I have newly purchased a TNAS. How do I install the system and initialize it? Applicable Models All TNAS models Overview The system installation for a new TNAS includes the following steps: Hardware installation (including hard drive installation); Installing the TOS operating system; Basic system…
How to Decrypt and Download Encrypted Files from Cloud Drive?
How to Decrypt and Download Encrypted Files from Cloud Drive? Scenario Setup You need to encrypt files on your TNAS and save them to a cloud drive, and be able to decrypt and download them from the cloud drive back to TNAS for use when needed.
How to Use DDNS for External Access to NAS?
How to Use DDNS for External Access to NAS? When your network has a public IP address (IPv4/IPv6), the TerraMaster system provides DDNS (Dynamic Domain Name System) support.
Troubleshooting Guide: Windows PC Cannot Access NAS via SMB
Troubleshooting Guide: Windows PC Cannot Access NAS via SMB Applicable Systems: TOS 6, TOS 7 Basic Connection Check Is the NAS Online? How to Check: Is the NAS powered on? Are the network LEDs functioning normally? Can you access the NAS management page via a browser (using its IP address)? Results…
What to Do If Your NAS Cannot Access the Internet?
What to Do If Your NAS Cannot Access the Internet? Applicable Systems: TOS 6, TOS 7 Check NAS Network (Physical Connection and Interface Status) Check Network Cable and Port Actions: Confirm that the NAS is connected to the LAN port of a router or modem via a network cable, and ensure the plug is…
Forgot password or invalid password, unable to receive verification code email?
Forgot password or invalid password, unable to receive verification code email? When you encounter password verification failure when logging into your TNAS device, or are unable to receive the email verification code when using the forgot password feature, you can refer to the troubleshooting and…
RESET Button Operation Guide
RESET Button Operation Guide When you forget your superuser password or the system is abnormal and cannot log in, TerraMaster devices are equipped with a RESET button. By pressing this button, you can reset the password or restore factory settings, quickly resolving login and system failure issues.
How to Choose the Right Backup Tool?
How to Choose the Right Backup Tool? In daily use, risks such as software failures, system crashes, hardware damage, power outages, human misoperations, and even ransomware and natural disasters may all threaten user data security, leading to the loss of valuable digital assets.