The system prompts "Disk was not properly ejected", and both hard drive indicator lights are off (power indicator is normal). What should I do?

Applicable Models

D8 Hybrid

This issue is usually caused by an unstable connection. Please try the following methods in order:

1. Replace the USB cable, preferably using the original or a high-quality data cable.
2. Connect to a different USB port on the computer (preferably a rear port).
3. Try connecting via a USB hub with an independent power supply.
4. In some cases, the system sleep policy may cause anomalies. Refer to the sleep settings guide on the official forum:
   [EN]
   https://forum.terra-master.com/en/viewtopic.php?t=3840
   [CN]
   https://forum.terra-master.com/cn/viewtopic.php?t=2765